Support
Reach out to us via the form on this page or by sending an email to support@sepiadoc.com. Whether you have a query, run into trouble opening a file, or want SepiaDoc to perform a specific task, we are ready to help. Every message is reviewed by someone at Mako Logics.
Common questions
Is SepiaDoc really free?
You get full access to all features without any time restrictions for personal use. A Business License becomes necessary only when using SepiaDoc at work.
Do my documents get uploaded anywhere?
No, that is not how it works. SepiaDoc runs locally so your files stay on your computer and are never transmitted to another location. The software relies on the text recognition engine already built into Windows to process your documents.
How does SepiaDoc know a computer belongs to a company?
Windows determines if a machine is considered company property, and SepiaDoc follows that designation. If Windows reports the device is connected to the corporate network, it is treated as a company computer. A personal machine that has a work account logged in remains classified as a home computer.
Where do I put my licence key?
Find the i button in the upper right corner of SepiaDoc to access About. Select Enter licence key and paste all text from BEGIN through END. You can also locate your keys within your account on this site.
Can I get a refund?
Drop us a line at support@sepiadoc.com to explain what went wrong. A representative from Mako Logics reviews the details of each refund request.